New Client Information

Hello & Welcome! 

Thank you for deciding to choose Dust Bunnies to help keep your house sparking clean! You have been sent to this page in order that we can go through the boring, but important bits about our service and your obligations. It should only take a few minutes but will ensure that we can provide you with the service you expect. 

Starting below, there are a few bits that you will need to fill in and some bits that you will need to read. 

Your Details
Whilst you may have already told us when you would like your clean and for how long, please can you confirm this so that we have a record. It also makes creating the diary easier.
Please can you indicate the size of your property?

Please see our contract of services below. It is important that you read and understand these so that you know the terms of our business and what to expect. Acceptance of our services is acceptance of the contract below. A copy can be downloaded here
 

 

Contract for Services


This Contract for Services is made on the [ ] day of [ ] 2020/2021

Between

1 [Include Client name and address] (known hereinafter as the Client) of the one part,

And

2 Dust Bunnies Cleaning Services Ltd T/A Dust Bunnies

whose correspondence address is care of 70 Birchy Barton Hill, Exeter, Devon, EX1 3HE (known hereinafter as the Cleaner) of the other part.


Background
1. The Cleaner’s business is in the provision of domestic and/or commercial cleaning services. The Cleaner tenders for and is appointed by the Client to provide cleaning services at a certain location (“the Assignment”).
2. The Cleaner has skills and abilities which may from time to time be available to the Client (“the Services”).
3. The Cleaner and the Client agree that if the Cleaner offers to make his/her services available to the Client and is engaged by the Client, the terms and conditions in this Contract for Services shall apply.
4. It is the intention of the parties that when the Cleaner provides the Services to the Client for an Assignment, such provision of Services shall constitute a separate and distinctive engagement under this Contract for Services. Unless varied or amended or otherwise agreed between the parties under clause 35, these terms and conditions shall apply for each engagement.
Operative Provisions
5. The Client is not obliged to offer any work to the Cleaner, neither is the Cleaner obliged to accept any work offered. The Cleaner is not obliged to make his/her Services available at any time. Specifically both parties agree that they do not intend to create or imply any mutuality of obligations at any time, either during or in between any individual engagement.
6. The Cleaner shall act in a professional workmanlike way at all times while carrying out the Services for the Client.
7. The nature of the Services necessitates that the Services are provided at the location and times required by the Client. However the Cleaner is free to use his/her own initiative as how best to complete the Services. The Cleaner will ensure that Services are only provided where the provision of Services will not breach Health and Safety regulations/legislation.
8. The Cleaner is free to provide any services to any other party at the same time as being engaged by the Client and the Client acknowledges that it will not have first call on the services of the Cleaner in priority to any third party.
9. The Cleaner is responsible for providing his/her own equipment, tools and personal protective clothing and safety equipment. The parties agree that the Client may provide any specialist cleaning materials or equipment they wish the Cleaner to use.
10. The Cleaner accepts that he/she is responsible for the Services, and that he/she is responsible for covering his/her own risk with a suitable policy of insurance.
11. The Cleaner is responsible for all expenses incurred in travelling to the location, unless specified upon agreement, at which the Services are provided with the exception of any parking fees which are incurred at that location these may be charged to the Client.
Payment for the Services
12. Formal written tenders will not be required. The parties agree that the [*price/day rate/hourly rate] for the Services and the method of payment will be negotiated and agreed between them from time to time and this shall include verbal agreements of the rate of payment for the Services.
13. Hourly rate is charged per hour, per Cleaner as per the Cleaning Services Agreement.
14. The Cleaner is obliged to raise an invoice for the Services.
15. All payment must be made electronically.
16. Any defective work the Client reasonably determines has been caused by the Cleaner, or by any substitute or hired assistant working for the Cleaner, will be corrected by the Cleaner at his/her own cost or in his/her own time.
17. The Cleaner is responsible for all his/her travelling expenses to and from any location where he/she has been engaged to provide the Services unless agreed otherwise with the client.
18. The Cleaner is responsible for his/her own Tax and National Insurance contributions.
19. As an independent business, the Cleaner agrees that it is not entitled to holiday pay, sick pay or any other payment for periods when the Services are not provided to the Client in any circumstances.
20. The Cleaner will not be entitled to receive payment for Services cancelled by themself.
Health and Safety
21. In the interests of Health and Safety the Cleaner agrees to comply with all applicable rules relating to site security and safety.
22. The Cleaner acknowledges that it is necessary for security reasons for the Cleaner to be identifiable whether evidenced by security passes or on parts of clothing.
23. The Cleaner will not represent himself/herself as a servant or employee of the Client at any time, but as an independent Cleaner in business on his/her own account engaged by the Client for the specific purpose of providing the Services.
Substitutes and Hired Assistants
24. The Cleaner has the right to send a substitute or hired assistant to perform the Services. The substitute or hired assistant may be rejected by the Client only if in the reasonable opinion of the Client such substitute or hired assistant does not possess the necessary skills, qualifications or experience to carry out the Services. Where a substitute or hired assistant meeting the above conditions cannot be found, the Client has the right to terminate the agreement immediately or suspend the Services until a substitute can be found. The Cleaner agrees to bear all costs of any handover period, so there are no additional payments from the agreed terms.
25. Where a substitute or hired assistant is sent by the Cleaner there shall be no contractual or financial relationship between the Client and the substitute or hired assistant. The Cleaner is solely responsible for the actions of the substitute or hired assistant and for arranging payments to the substitute or hired assistant.
Termination of this Agreement
26. This Agreement can be terminated by the client for any reason with a 28 day notice period provided written confirmation is provided to the cleaner.
Where the Client does not require the service for a period of time (for example due to holidays) this Agreement is not automatically terminated – refer to clauses 23, 24 & 25.
27. In line with The Cancellation of Contracts Made in a Consumer’s Home or Place of Work Regulations 2008 the Client has the right to terminate this Agreement within the 7 days ‘cooling off period’. Notice should be provided of the same in writing. Where Services are provided within the cooling off period, this would not affect the Client’s right to cancel, but payment will be due for any Services provided.
Holiday/Break In Services
28. Should the client require a break from the services provided or change the time/date of the agreed appointment, the client shall provide a minimum of 14 days notice. This can be either verbally or in writing.
29. A change of date/time or break outside of the 14 day notice period shall incur a 50% charge whilst services cannot be provided due to the Client’s requirement for a break in the Cleaner’s Services.
30. A change of date/time or break within the 14 day notice period shall incur a 100% charge whilst services cannot be provided due to the Client’s requirement for a break in the Cleaner’s Services.
Miscellaneous
31. The use of photography by the Cleaner is prohibited other than for the use within the business as proof of work completion and/or used for advertising with the expressed consent of the Client in writing.
32. The Cleaner may use one or more employees under the age of 18 and as such these employees are classed as minors. If the client has internal CCTV on the property this must be disclosed in line with the Cleaners legal obligation regarding ‘Safeguarding’. The Cleaner respects the Client’s right to record in their own property and there is no requirement to disclose the use of internal CCTV unless specifically asked. Failure to do so could result in termination of contract and if foul play is expected and proven, legal action can and will be taken.
33. The Cleaner confirms that he/she has read and understood the terms and conditions herein and has had the opportunity to discuss this agreement with any person or professional adviser he/she considers necessary before signing.
34. Both parties agree this is intended to be a legally binding contract governing the nature of the contractual relationship between them.
35. Both parties agree that, with the exception of verbal agreements referred to above, these terms and conditions represent the whole agreement between them. No variations may be made to these terms unless agreed in writing by both parties.
36. The Cleaner agrees to opt out of the limit on working time (“the 48 hour week”) specified in The Working Time Regulations 1998 and that signature of this agreement shall constitute consent pursuant to regulation 5.1 of the regulations for the duration of this Agreement.
37. Both parties agree that Dust Bunnies Cleaning Services Ltd will act as the Cleaner’s agent in respect of introducing the Cleaner to the Client, making bookings, raising invoices and processing payments for the Services. Dust Bunnies Cleaning Services Ltd will have no other contractual relationship with the Client in respect of the Services.
38. Should the Client fail to enforce or apply any of the rights that it has under this Contract for Services, it shall not be construed that the Client approves or agrees to any breach of contract or that it loses its rights to enforce the terms of this Contract for Services in full at any time now or in the future.
39. The Headings used in the Contract for Services are for ease of reference only and are not intended to be interpreted as part of the terms agreed between the parties.
40. This contract is governed by the laws of England and Wales.

Key Points

  • No time quoted is guaranteed - Naturally sometimes cleans can overrun and sometimes traffic can be a real problem.
  • You must inform us more than 24 hours in advance to a clean commencing if you wish to cancel that clean or you will be charged. You will also be charged if we cannot access the property.
  • Invoice payment is due upon receipt between 26th - 28th of every month. Please pay promptly to ensure we can pay our staff.

Expectations

  • We try to ensure that we arrive on time but sometimes it is simply not possible. Please be patient if you are waiting in for us to arrive. If you can provide a key, that would help both us and you so that access to the clean is not dependant on you being present - it also means you won't be charged for a clean if we arrive and cannot gain access. We do carry key insurance which a copy of can be obtained if required - just ask. 
  • Proudly, our staff are made up of working mothers and with that brings a caveat - poorly children. Either the staff or their children can become poorly which means it may not be possible for them to service your scheduled clean and whilst we make every effort to ensure we get to you, the clean may have to be rescheduled or cancelled. Of course, you will not be charged if the clean has to be cancelled because we were unable to make it.
  • Our  staff know what is expected with every clean and they try their best to fulfill that expectation but sometimes, as we're all human, mistakes can be made or they can simply miss something that they would normally do. If this happens, firstly please contact us and we will do what we can if a remedy is required, but most of all please be patient and polite. We promise to put issues right, but sometimes it cannot be rectified immediately.
  • Our staff are trained, DBS checked, insured and very friendly. Please extend your courtesy to them when they are in your property. Sometimes we can all be having a bad day and it can be made a whole lot worse when you are spoken to rudely and abruptly. The mental health of our staff is of the utmost importance to us and rudeness and abuse will not be tolerated. 
  • We would also kindly ask that you do not follow the staff around whilst they are cleaning - put yourself in their shoes. If you were at work and being constantly followed you would become uncomfortable and frustrated pretty quickly. We respect you and your property and our staff are honest, hard working people.

Thank you for taking the time to fill in the required details and read the previous text. It's all a little bit boring but essential so that we can all be on the same side. Ultimately our one and only goal is to clean your house to the highest standard to give you more free time to concentrate on the less tedious things in life. 

We hope that we live up to your expectations and we look forward to a long relationship with you.

With Love

Helena