FAQs
We are a small but growing team of hardworking and dedicated cleaners (currently 9) who only want to leave your house looking its best. We started in July 2020 after needing a replacement job during the pandemic and it has excelled from there. In less than a year we have gone from 2 to over 50 happy clients and the list is still growing. Whilst we are still growing there will inevitably be some teething problems and ask that you bear with us but we will always keep you in the loop and try our utmost to get the job done. We are an honest lot and as you can see, we won’t pretend everything is always perfect and we hope that being upfront with you from the outset, unlike our competitors, will allow you to trust and support us as we grow.
Please see our services page.
As long as everything has a place and the washing up is done, that will ensure that we can spend the optimal amount of time making your house sparkle.
Absolutely not! We completely respect your privacy and whilst we are cleaning your home, please do as you normally would – we will ALWAYS work around you.
Yes. We bring our own hoover, mop/steam mop, cloths and cleaning products – there is no need for you to worry about any of that, we’ve got it covered.
As a starting point we charge £20 per hour. For this we provide all of the cleaning equipment and products to make your house sparkle, along with a smile, enthusiasm and most importantly professionalism. Note that the price is per man hour. We do occasional pair up our staff, so for example, you may have a 3 hour weekly clean with 1 cleaner but in order to fit around other client schedules we may have 2 cleaners complete this in 1.5 hours, but a total of 3 hours have still been used to clean the property.
In short – Yes, but we are better than average – essentially you get what you pay for. We are reliable, hard working, friendly, adaptable, conscientious and like our clients, we believe we do an outstanding job. On top of this, we provide all of the cleaning equipment and materials so there’s no need to worry about leaving the hoover out, having a wet, dirty mop lying around, no dirty cloths to wash and no extra cleaning products to add to the weekly shop.
Expectations are always in the eye of the beholder and we will try our best to meet yours. When we clean a house we will always give you 100% and try our best to get the right balance of time spent in your property compared to what ‘actually’ needs doing. Please remember that all houses are different in size, condition and requirements – some houses may be very large but regular maintenance keeps them clean meaning that we may only need 2 hours every 2 weeks to keep it looking its best and another house could be a small house but not well maintained and need 3 hours a week. We would ask, where you can, before we arrive to clear the areas you want cleaning and take into account that we can only do a certain amount in the time you have asked us to do.
We invoice at the end of every month for regular cleans and on the day for one of cleans. Payment is due on receipt of it. Payment details are shown on every invoice which is via BACS. We can take payment by cash, card, cheque and PayPal, but BACS is preferable. Alternatively we can setup a Direct Debit via GoCardless – please note that direct debits are charged on 20th of each month to ensure funds are received by us in time for the end of the month
Absolutely. If you wish to pay by Direct Debit, please let us know. We will send you over a simple form to fill in online and then your good to go. Direct Debits are taken on 20th of each month to ensure funds are received in time for the end of the month.
Absolutely! Why should you have to be in to let us in? All keys a registered in our key register and we carry key holder insurance so you know that we, but most importantly, you and your property are protected should something go wrong.
Yes, there is nothing more important to us than the safety of both you, your family and your property. Our staff are DBS (Disclosure & Barring Service) checked to ensure that they have no criminal convictions. Should any entries appear in an applicants DBS check, we will not hire them inorder to ensure we are only hiring the most trustworthy staff.
Yes, yes we are. Our insurance covers all aspects of cleaning services including breakages. damages, key holding, employers liability and public liability. Click on the following links to view our policies – Public Liability, Employers Liability and Policy Wording.
It is unfortunate when anyone is sick, especially when we are providing a service you rely on. We will always try our best to fit you in but please be patient with us as sometimes this is not possible. We will of course keep you up to date as quickly as possible and try to arrange something that is suitable whlist your cleaner is sick.
We try our best to plan around every individual requirement of our clients and as such we have to remain as organised as possible so require a minimum of a weeks notice to change a date or a month to cancel our service.
We invoice on a monthly basis, between 26th-28th, with payment being due on receipt and payable only by BACS.
You will be sent your invoice via email and it will also be available on your portal login.
We will show the amount of man hours taken to clean your property as a breakdown of each time we visit. So if you had a 3 hour clean, you might have had 2 cleaners visit for 1.5 hours which equals 3 hours in total. If you have any questions about your invoice please contact us via email at enquiries@dustbunnies.uk
We try our very best to complete every house to the highest standard and to every exacting request but we are all human and we sometimes get it wrong. As the first instance contact us immediately on 01392 692090 or email us at enquiries@dustbunnies.uk and we will work to rectify the problem immediately.
